Although we always do our very best to provide you with the best quality merchandise, something can always go wrong with the quality or transport.
Therefore, we reasonably accept complaints under the following conditions;
- Do your complaint immediately on the day of receipt, only then we can address the grower, and we will also be compensated, this does not work if you do not complain the next day.
- Send a clear photo that clearly shows what the problem is, and what quantity it concerns. This is also necessary for us to be able to complain to the grower.
- Please also include your customer code (the customer code you use to log in to the webshop) in your complaint.
- Even if you miss something, please report it immediately, so we can always find where the missing party ended up on our camera images in our company, and the camera images of the transporter.
- Please never deduct an amount from the payment of the invoice! This causes an enormous chaos in your and in our administration. We always make a separate credit invoice for you immediately.
This all sounds very complicated, but in practice it isn’t and in the end it is only needed sporadically.